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ACA/NY Customer Service Center  

ACA/NY Customer Service Center

A Better Way to Contact ACA/NY!

The ACA/NY Customer Service Center provides direct, live access via phone and email to ACA/NY professionals to resolve concerns and questions, provide information, and connect you to the best person for follow up. It is now available to members, families, providers, and anyone who needs to connect with ACA/NY. 

ACA/NY Customer Service Center

  • Is staffed with Customer Care specialists who answer and facilitate connection with the appropriate party.
  • Is a phone number that operates during regular business hours, Monday through Friday, 9:00 am – 5:00 pm.
  • Answering service will handle all calls outside of regular business hours and on weekends/holidays.
  • Receives and responds to emails at questions@myacany.org.
  • Accepts calls from general community, individuals and family members who receive services from ACA/NY, providers and employees.
  • Tickets and tracks each call/email to ensure timely follow up.

What information should be provided when using the Customer Service Center?

Providers requesting general information involving a member must provide members’ full name and TABS ID or DOB.

Providers requesting documents should email list of members to questions@myacany.org and include members’ full name and TABS ID or DOB. Requesting documents can be done by phone but email is preferred.

Members/advocates who contact the call center must provide members full name and TABS ID or DOB.

For more information about the Customer Service Center, email questions@myacany.org.