All Staff Tips & Shortcuts

Staff Development

Click on the training calendar to print.

October 2023 ACA NY Training Calendar Thumbnail

Training Information

If you have any questions regarding trainings, please send an email to

This month there will be a Health Promotion drop-in session that will focus on Safety in Cold Weather (flu and COVID). These sessions are optional, and questions on these topics are welcome.

Topic Date Time link
Safety in Cold Weather (flu and COVID) October 19, 2023 12pm – 1pm Please click here to join the session.
Course Title Release Date Duration Due Date Training Format Audience
Sexual Harassment Prevention Training October 2, 2023 2 hours December 31, 2023 Relias Staff hired before January 1, 2023
Safety and Security including Fire Safety October 15, 2023 TBD November 15, 2023 Relias All Staff
Course Title Release Date Duration Due Date Training Format Audience
OPWDD Incident Notifications for Willowbrook Class Members October 4, 2023 9:30 am – 10:45 am October 4, 2023 SLMS Care Management – Willowbrook
Course Title Release Date Duration Due Date Training Format Audience
Orientation Panel October 5, 2023 1:00pm – 2:00pm October 5, 2023 WebEx New Hires

Tips & Shortcuts

Please remember that all staff are required to book a desk through the Condeco app prior to visiting a hub site. Instructions on how to do this can be found by clicking here.

All staff must book a meeting room when scheduling a meeting at a hub site. Please note that the procedure to book a meeting room has changed. To view instructions on how to book a room, click here.

Each desk/workstation at all hub sites is equipped with an adaptor which allows you to hook up your laptop to the monitor at that station. Please note that these adaptors can be used for either Dell or Lenovo computers.

In an effort to make identifying providers and resources easier for Care Managers on the fly, ACA/NY has constructed a Network Directory! Access tons of resources by clicking here!

To access our Person Centered Review (PCR) Audit Tip Sheet for Care Managers, click here.

All agency policies and procedures will be in the Microsoft teams folder entitled “ACANY – Policies and Standard Operating Procedures” going forward. This folder will contain the most updated guidance documents and will serve as a “one-stop” shop for team members. Materials will also be removed from Paycom by the end of the month, so please be sure you can access this Teams folder. To access our Policy Folders, click here.

IT Staff and Office Assistant Availability

ACA/NY has reduced the IT and OA presence at our hub sites. Staff should not assume that those team members will be onsite, and should instead reach out to their identified OA or the IT mailbox, to schedule an in-person session, prior to going into a site. As a reminder please see the list of OAs below.

Executive Assistant

Leanne Ambrosio


Robert Passoff


263 West 38th Street
Suites 10E & 12NE
New York, NY, 10018

Elisabeth Lafontant


35-37 36th Street
Suites 237 & 247
Astoria, NY, 11106

Elisabeth Lafontant


260 Christopher Lane
Suite 202
Staten Island, NY, 10314

James Ashley


300 Motor Parkway
Suite 105
Hauppauge, NY, 11788

Leanne Ambrosio


Riverhead, NY, 11901

William Mead


400 Rella Boulevard
Suite 165
Montebello, NY, 10901

Leanne Ambrosio

Department Contacts

Have a question for one of our support teams? Check out the list below to get help fast.

For questions regarding members’ Medicaid –

If you are visiting a hub site and the space is too hot or cold, please reach out to Director of Property Management, Chris Bianchi at or the Office Assistant assigned to that hub site.

For all ACA/NY training related questions, including Relias –
For all OPWDD training related questions, including SLMS –

For technical support and help, click here to create a ticket in the SysAid Portal.
If you cannot login, please call the Help Desk at 646-753-5559 or email

All inquiries for anyone in the HR department, including and not limited to policies, benefits, payroll, employee relations, compensation, employment/income verification or other forms, or anything else should go to

This is the best contact for all routine HR-related inquiries. HR team members, including Mark Kanter, receive incoming messages will promptly respond. This email also helps with tracking and makes responses significantly faster.

Suspected fraud, waste, or abuse can be reported to the confidential Compliance Hotline at 646-755-9029.

For any payroll related questions –

For Incident Management and Reporting related questions –

For all Quality related questions please reach out to the appropriate regional QA mailbox:
Long Island:

For any pressing questions for Executive Leadership, contact executive leadership at


Hub Site Heating & Cooling Issues

If you are visiting a hub site and the space is too hot or cold, please reach out to Director of Property Management, Chris Bianchi at, or the Office Assistant assigned to that hub site. This should be done as early in the day as possible so the issue can be addressed promptly.