Staff Development
Click on the training calendar to print.
Training Information
If you have any questions regarding trainings, please send an email to staffdevelopment@myacany.org.
This month there will be a Health Promotion drop-in session that will focus on Safety in Cold Weather (flu and COVID). These sessions are optional, and questions on these topics are welcome.
Topic | Date | Time | link |
Safety in Cold Weather (flu and COVID) | October 19, 2023 | 12pm – 1pm | Please click here to join the session. |
Course Title | Release Date | Duration | Due Date | Training Format | Audience |
Sexual Harassment Prevention Training | October 2, 2023 | 2 hours | December 31, 2023 | Relias | Staff hired before January 1, 2023 |
Safety and Security including Fire Safety | October 15, 2023 | TBD | November 15, 2023 | Relias | All Staff |
Course Title | Release Date | Duration | Due Date | Training Format | Audience |
OPWDD Incident Notifications for Willowbrook Class Members | October 4, 2023 | 9:30 am – 10:45 am | October 4, 2023 | SLMS | Care Management – Willowbrook |
Course Title | Release Date | Duration | Due Date | Training Format | Audience |
Orientation Panel | October 5, 2023 | 1:00pm – 2:00pm | October 5, 2023 | WebEx | New Hires |
Forms and SOPs
Tips & Shortcuts
Please remember that all staff are required to book a desk through the Condeco app prior to visiting a hub site. Instructions on how to do this can be found by clicking here.
All staff must book a meeting room when scheduling a meeting at a hub site. Please note that the procedure to book a meeting room has changed. To view instructions on how to book a room, click here.
Each desk/workstation at all hub sites is equipped with an adaptor which allows you to hook up your laptop to the monitor at that station. Please note that these adaptors can be used for either Dell or Lenovo computers.
In an effort to make identifying providers and resources easier for Care Managers on the fly, ACA/NY has constructed a Network Directory! Access tons of resources by clicking here!
To access our Person Centered Review (PCR) Audit Tip Sheet for Care Managers, click here.
All agency policies and procedures will be in the Microsoft teams folder entitled “ACANY – Policies and Standard Operating Procedures” going forward. This folder will contain the most updated guidance documents and will serve as a “one-stop” shop for team members. Materials will also be removed from Paycom by the end of the month, so please be sure you can access this Teams folder. To access our Policy Folders, click here.

IT Staff and Office Assistant Availability
ACA/NY has reduced the IT and OA presence at our hub sites. Staff should not assume that those team members will be onsite, and should instead reach out to their identified OA or the IT mailbox, to schedule an in-person session, prior to going into a site. As a reminder please see the list of OAs below.
Executive Assistant
Leanne Ambrosio
646-505-9215
leanne.ambrosio@myacany.org
Courier
Robert Passoff
646-629-9720
robert.passoff@myacany.org
Manhattan
263 West 38th Street
Suites 10E & 12NE
New York, NY, 10018
Elisabeth Lafontant
646-259-5697
elisabeth.lafontant@myacany.org
Astoria
35-37 36th Street
Suites 237 & 247
Astoria, NY, 11106
Elisabeth Lafontant
646-259-5697
elisabeth.lafontant@myacany.org
STATEN ISLAND
260 Christopher Lane
Suite 202
Staten Island, NY, 10314
James Ashley
646-326-9793
james.ashley@myacany.org
Hauppauge
300 Motor Parkway
Suite 105
Hauppauge, NY, 11788
Leanne Ambrosio
646-505-9215
leanne.ambrosio@myacany.org
Riverhead
889 HARRISON AVE
4TH FLOOR
Riverhead, NY, 11901
William Mead
646-924-6523
william.mead@myacany.org
Montebello
400 Rella Boulevard
Suite 165
Montebello, NY, 10901
Leanne Ambrosio
646-505-9215
leanne.ambrosio@myacany.org
Department Contacts
Have a question for one of our support teams? Check out the list below to get help fast.
For questions regarding members’ Medicaid – eligibility@myacany.org
If you are visiting a hub site and the space is too hot or cold, please reach out to Director of Property Management, Chris Bianchi at christopher.bianchi@myacany.org or the Office Assistant assigned to that hub site.
For all ACA/NY training related questions, including Relias – staffdevelopment@myacany.org
For all OPWDD training related questions, including SLMS – talentdevelopment@opwdd.ny.gov
For technical support and help, click here to create a ticket in the SysAid Portal.
If you cannot login, please call the Help Desk at 646-753-5559 or email IT@myacany.org
All inquiries for anyone in the HR department, including and not limited to policies, benefits, payroll, employee relations, compensation, employment/income verification or other forms, or anything else should go to HRDepartment@myacany.org
This is the best contact for all routine HR-related inquiries. HR team members, including Mark Kanter, receive incoming messages will promptly respond. This email HRDepartment@myacany.org also helps with tracking and makes responses significantly faster.
Suspected fraud, waste, or abuse can be reported to the confidential Compliance Hotline at 646-755-9029.
For any payroll related questions – acany-payroll@myacany.org
For Incident Management and Reporting related questions – ACAincidents@myacany.org
For all Quality related questions please reach out to the appropriate regional QA mailbox:
Brooklyn/Queens: bq.qualityassurance@myacany.org
Long Island: li.qualityassurance@myacany.org
Metro/SI/LHV: msilhv.qualityassurance@myacany.org
For any pressing questions for Executive Leadership, contact executive leadership at executiveleadership@myacany.org

HUB SITE INFORMATION

Hub Site Heating & Cooling Issues
If you are visiting a hub site and the space is too hot or cold, please reach out to Director of Property Management, Chris Bianchi at christopher.bianchi@myacany.org, or the Office Assistant assigned to that hub site. This should be done as early in the day as possible so the issue can be addressed promptly.