Provider Relations

The Provider Relations team is focused on building positive relationships with our Provider Partners. Each director is a regionally based and an experienced relationship manager. They work with Providers to positively impact the delivery of high-quality, person-centered services for Members.

The Provider Relations team works with key leadership at provider agencies to:

Promote proactive communication, including regular connections with Care Management
Identify service gaps
Promote provider programs and services
Explore ways to collectively support Members and their families
Advocate with one voice
Share your ideas!

Stay updated on ACANY Provider Enews

Relevant, timely, short.

Read our latest Provider Enews here.

2026 Provider Relations Virtual Summit

Supporting People with Intellectual and Developmental Disabilities and Complex Behavioral Health Needs

ADVANCING EXCELLENCE IN IDD SERVICES

Date: March 5, 2026

8:30 a.m.–3:30 p.m.

Why Attend

Whether shaping organizational strategy, or working directly with those you serve…

See what works. Emerging practices and proven models you can apply immediately.
Strengthen programs. Trauma‑informed, team‑ready approaches that improve outcomes.
Support your staff. Leadership strategies to reduce burnout and build resilient teams.
Lead confidently. Big‑picture perspectives to guide strategy and decision‑making.

Who Should Attend

Executive and program leaders, clinical directors, psychologists, psychiatrists, nurses, BCBAs, care management leaders, DSPs, DSP supervisors, training teams, and other provider partners.

Featured Presenters

John M. Guercio, Ph.D., BCBA‑D, LBA, NADD‑CC — VP, Crisis Services & ABA, Arc of the Ozarks
Erik Jacobson, Ph.D. — Chief Clinical Officer, Upstate Caring Partners
Holly Brown, DNP, RN, PMHNP‑BC — Executive Director, Golisano Institute for Developmental Disability Nursing
Karyn Harvey, Ph.D. — Psychologist, Author, Speaker
Benjamin Margolis, MD — Board-Certified Psychiatrist & Neurologist

→ Learn more about our presenters here

Agenda at a Glance

Trauma‑Informed Practice: Building safety, trust, and healing in IDD services
Crisis & Stabilization: ABA‑informed approaches and real‑world de‑escalation
Integrated Behavioral Health: Coordinating across clinical, nursing, and provider teams
Workforce & Leadership: Coaching, supervision, and culture that retains talent

Provider Resources

Quick reference tools to assist provider agency professionals in their work with Care Managers and Members.

Provider Topics

Make a Referral

Compliance Hotline

Care Management Contacts

Disability Services NY Directory

Look up contact information for different types of health providers. Explore our large database of services and organizations designed to support the disability community. Whether you need healthcare, housing, education, or service opportunities, we provide information to help you find the right support.

Add Your Programs And Services