Member Relations

Member Relations

ACA/NY Member Relations expands the reach of care management to support Members and families. Member Relations programs and resources focus on facilitating the best possible Care Manager-Member relationship.

Member and Family Advisory Council

The Member and Family Advisory Council (MFAC) is comprised of ACA/NY Members and families serving as the voice of membership. MFAC offers a forum to share ideas on topics important to our Members, provide input, and share their experience and unique perspective to enhance policy and program development that affect the care and services individuals receive.

The MFAC provides a mechanism to:

  • Seek and learn from the Member and family perspective
  • Promote a culture of person-centered care
  • Guide policy and program development through collaboration to improve practices
  • Enhance the delivery of high quality services

“The Member and Family Forums at ACANY are informative, educational and relevant to the care of people with IDD. As a family member/caretaker, I found my attendance in the forums worthwhile, and the content has been helpful and beneficial.”

– ACA/NY MFAC Member and Parent

Member Relations Department

The Member Relations Department connects Members to support, education, and advocacy opportunities to enrich and improve their lives.

Member Enews

Monthly Enews filled with timely information about forums, Member Relations initiatives, and helpful resources like the Knowledge Center and Community Resource Tool. Sign up here.

Member and Family Forums

Member and Family Forums are held monthly on topics of interest to Members, families and others in the IDD community. Popular topics include benefits, guardianship, enrollment and eligibility, transitions, and future planning. ACA/NY Members are notified via the Member Enews. Watch full recordings here.

New Member Enews

A monthly Enews designed to meet the interests of those new to care management. Basic information is provided each month, as well as access to helpful resources that explain the care management process, and other aspects of receiving OPWDD services. New Members to ACA/NY receive this email in the first six months of membership.

New Member Orientation

New Members are invited to attend a bi-monthly Orientation meeting, held virtually, to learn basic information about Care Management and ACA/NY, and to have the opportunity to ask questions.

Member Support

Members are supported throughout their journey by numerous Member Relations programs. Working alongside care management teams, Member Relations offers a Member and Family Advisory Council, connection to resources and peer support to address barriers or concerns experienced by Members and their families.