Relations avec les membres
ACA/NY Member Relations expands the reach of Care Management to support Members and families by connecting them to support, education, and advocacy opportunities to enrich and improve their lives.
Bulletin d'information des membres
A monthly Enews is filled with timely information about forums, Member Relations initiatives, and helpful resources like the Knowledge Center and Community Resource Tool. Sign up here.
Forums des membres et des familles
Forums are held monthly on topics of interest to Members, families, and others in the IDD community. Popular topics include benefits, guardianship, enrollment and eligibility, transitions, and future planning. ACA/NY Members are notified via Member Enews.
Nouvelles des nouveaux membres
This Enews is designed to meet the interests of those new to Care Management. Basic information is provided each month, and access to helpful resources that explain the care management process and other aspects of receiving OPWDD services. New Members to ACA/NY receive this email in the first six months of membership.
Orientation des nouveaux membres
New Members are invited to attend a bi-monthly orientation meeting, held virtually, to learn basic information about Care Management and ACA/NY. It is also where New Members can ask questions.
Soutien aux membres
Members are supported throughout their journey by numerous Member Relations programs. Working alongside Care Management teams, Member Relations offers a Member and Family Advisory Council, connection to resources, and peer support to address barriers or concerns experienced by Members and their families.
“The Member and Family Forums at ACANY are informative, educational and relevant to the care of people with IDD. As a family member/caretaker, I found my attendance in the forums worthwhile, and the content has been helpful and beneficial.”
Conseil consultatif des membres et des familles
The Member and Family Advisory Council (MFAC) comprises ACA/NY Members and families serving as the membership’s voice. MFAC offers a forum to share ideas on topics important to our Members, provide input, and offer their experiences and unique perspectives to enhance policy and program development that affect the care and services Members receive.
The MFAC serves to:
- Seek and learn from the Member and family perspective
- Promouvoir une culture de soins centrés sur la personne
- Guider l'élaboration des politiques et des programmes en collaborant à l'amélioration des pratiques
- Améliorer la fourniture de services de haute qualité