Relaciones con los miembros
ACA/NY Member Relations expands the reach of Care Management to support Members and families by connecting them to support, education, and advocacy opportunities to enrich and improve their lives.
Noticias de los miembros
A monthly Enews is filled with timely information about forums, Member Relations initiatives, and helpful resources like the Knowledge Center and Community Resource Tool. Sign up here.
Foros de miembros y familias
Forums are held monthly on topics of interest to Members, families, and others in the IDD community. Popular topics include benefits, guardianship, enrollment and eligibility, transitions, and future planning. ACA/NY Members are notified via Member Enews.
Noticias para nuevos miembros
This Enews is designed to meet the interests of those new to Care Management. Basic information is provided each month, and access to helpful resources that explain the care management process and other aspects of receiving OPWDD services. New Members to ACA/NY receive this email in the first six months of membership.
Orientación para nuevos miembros
New Members are invited to attend a bi-monthly orientation meeting, held virtually, to learn basic information about Care Management and ACA/NY. It is also where New Members can ask questions.
Apoyo a los miembros
Members are supported throughout their journey by numerous Member Relations programs. Working alongside Care Management teams, Member Relations offers a Member and Family Advisory Council, connection to resources, and peer support to address barriers or concerns experienced by Members and their families.
“The Member and Family Forums at ACANY are informative, educational and relevant to the care of people with IDD. As a family member/caretaker, I found my attendance in the forums worthwhile, and the content has been helpful and beneficial.”
Consejo Consultivo de Miembros y Familias
The Member and Family Advisory Council (MFAC) comprises ACA/NY Members and families serving as the membership’s voice. MFAC offers a forum to share ideas on topics important to our Members, provide input, and offer their experiences and unique perspectives to enhance policy and program development that affect the care and services Members receive.
The MFAC serves to:
- Seek and learn from the Member and family perspective
- Promover una cultura de atención centrada en la persona
- Orientar la elaboración de políticas y programas mediante la colaboración para mejorar las prácticas
- Mejorar la prestación de servicios de alta calidad