Contact ACA/NY

Call Us

You can reach our Customer Call Center 24 hours a day, seven days a week with any questions or concerns by calling (833) MY-ACANY or (833) 692-2269. We will gladly assist you with connecting to the appropriate staff member or department.

Email Us

If you prefer email, feel free to send any questions to ACA/NY’s general inquiries mailbox at

Compliance Hotline

ACA/NY is dedicated to ensuring our staff act in accordance with our Compliance plan, confidentiality policies, as well as all applicable laws and regulations. ACA/NY’s Compliance program is aimed at establishing a program that promotes prevention, identification, reporting and resolution of any misconduct or violation. Any concerns or suspected violation of the compliance protocols, code of conduct, policies and procedures, should be reported to the anonymous Compliance Hotline at (646) 755-9029.

Keep Up-To-Date with ACA/NY

ACA/NY periodically sends email alerts with important news and announcements. Sign up for our email news today.


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ACA/NY Regional Contacts

ACA/NY Members, their families and their service providers can communicate with ACA/NY Care Management by contacting a Regional Director in their region.


View ACA/NY Regional Contacts