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To report an incident of abuse or neglect, please call the Customer Service Center at 1-833-692-2269.
Keeping ACA/NY Members safe
ACA/NY is committed to ensuring health and wellbeing of Members. We take incidents very seriously and want to ensure that Members, their families, and advocates, understand what an incident is, how to report an incident, what the regulations are for incidents and how to request records on any incident involving them. Below, you will find helpful resources. If you would like a paper copy, please reach out to your Care Manager for assistance.