Know the Clinical Team
ACANY has a clinical team to enhance Care Managers' support for members with complex medical or behavioral health needs.
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CAS/CANS Requirement for the SART
To start a new waiver service or change an existing one, a member must have an up-to-date CAS or CANS.
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The Customer Service Center and Consents
We have received feedback from Providers regarding difficulty accessing information and documentation from the Customer Service Center (CSC).
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Documentation Needed from Providers
It is a Care Manager’s responsibility to ensure a Member's electronic health record is complete and accurate.
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Self-Direction
With more people choosing to self-direct, it is important to understand the service model and what everyone’s role is in the process.
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Understand Link to Better Health
The Link to Better Health program helps eligible individuals receive 90 days of free support to connect with healthcare services.
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The Life Plan Process
In keeping with 2018-ADM-0R62 and feedback from Providers, we updated our Life Plan Standard Operating Procedure (SOP).
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Help Make Waiver Amendment Equitable for People with IDD
The New York Health Equity Reform (NYHER) 1115 Waiver Amendment is effective until March 31, 2027, when the existing 1115 Waiver expires.
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Family Support Services
Family Support Services is a resource available to families to enhance their ability to provide in-home care to their loved ones with IDD.
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Reasonable Indication of Need for Services
On July 17, 2023, OPWDD released an Administrative Directive (ADM) regarding HCBS Waiver enrollment for Members dependent on age-related services for the authorization of community-based habilitation services.
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