CCO Enrollment Process
The Care Connection team supports prospective members and families during each step of the enrollment process.
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Provider Reminders
Catch up on information about Incident Management when reporting to the Justice Center and CMOR requirements with Willowbrook Class members.
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Know the Clinical Team
ACANY has a clinical team to enhance Care Managers' support for members with complex medical or behavioral health needs.
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CAS/CANS Requirement for the SART
To start a new waiver service or change an existing one, a member must have an up-to-date CAS or CANS.
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The Customer Service Center and Consents
We have received feedback from Providers regarding difficulty accessing information and documentation from the Customer Service Center (CSC).
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Documentation Needed from Providers
It is a Care Manager’s responsibility to ensure a Member's electronic health record is complete and accurate.
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Self-Direction
With more people choosing to self-direct, it is important to understand the service model and what everyone’s role is in the process.
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Understand Link to Better Health
The Link to Better Health program helps eligible individuals receive 90 days of free support to connect with healthcare services.
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The Life Plan Process
In keeping with 2018-ADM-0R62 and feedback from Providers, we updated our Life Plan Standard Operating Procedure (SOP).
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The New York Health Equity Reform (NYHER) 1115 Waiver Amendment is effective until March 31, 2027, when the existing 1115 Waiver expires.
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