Incident Management and Justice Center Reporting
When an incident is reported to a Care Manager, they are trained to contact the CCO’s Incident Management Department as soon as possible to ensure immediate protections are implemented for the member. If the Care Manager is the first party to discover an incident or allegation that occurred in a certified setting, Incident Management will direct the Care Manager to make the initial report to the Justice Center.
Once the report has been accepted by the Justice Center, the Incident Management Department will notify the member’s certified setting to ensure immediate protection and inform them of the allegation. If a Provider reports an incident to the Justice Center, that information should be provided to the Care Manager for follow-up with the CCO’s Incident Management Department.
Read more about ACANY’s Incident Management.
Willowbrook Class Members and the CMOR
During the Public Health Emergency (PHE), the Care Management Observation Report (CMOR) requirements were waived for Willowbrook Class Members. This flexibility ended on November 11, 2023, and Care Managers must once again complete the CMOR twice a year. One of the two CMORs must be completed with the member’s representative from the Consumer Advisory Board (CAB), if applicable. If concerns are noted during a CMOR observation, the Care Manager is required to follow up until the concern is resolved. These requirements are part of the Willowbrook Permanent Injunction and cannot be waived. We ask that Providers work with the Care Management team to ensure follow-up occurs promptly.
Read more about the CMOR.