Creating a plan with you, for you.
At ACANY, we create a plan for your life with you. For your wants, your needs and what you desire most in life.
With enrollment in ACANY Care Management, people with intellectual and development disabilities (IDD) get help finding, coordinating, and accessing the services they need.
Through close, personal support, Care Managers coordinate healthcare, personal services and social supports, disease-related care for chronic conditions, and access to preventative care. Care Management services are provided with sensitivity to cultural and language preferences.
Comprehensive Care Management – Creating a plan with you, for you
Your Care Manager assists you to identify the supports needed to pursue your interests, and coordinates the services you choose to achieve your goals.
Person and Family Support – Participating in Culture and Community
Your Care Manager collaborates with you and your network of natural supports to connect you to the people, places, and activities of your choice.
Health Promotion – Healthy living in each stage of life
Your Care Manager helps you access medical, dental and other wellness professionals, to help maintain your best health.
Referral to Community Supports – Connecting to People and Places
Your Care Manager connects you to many community-based resources, guiding you to new opportunities that are the right fit for you.
Comprehensive Transitional Care – Guiding you through life Changes
Care Managers guide you to the right support during important transitions in life. Includes medical transitions.
Health Information Technology – Technology to optimize your Care
ACANY uses an Electronic Health Record (EHR) to maintain and track decisions and progress between providers, accessing health and wellness supports with the respect for privacy.
New York State Mental Hygiene Law, Article 33 (Rights of Patients)
Article 33 ensures that people receiving mental health or related services are treated with respect, have access to quality care, and retain fundamental rights. It also sets clear rules for safety, confidentiality, and accountability.
Independent ombudsmen exist to help patients resolve complaints about mental health or developmental disability services.
If you have concerns about your services, need support trying to get services or need help understanding your rights, you can contact the Independent Ombuds Program (IDDO).
This advocacy program is independent from OPWDD and run by the Community Service Society of New York (CSSNY).
The helpline is free and confidential: 1-800-762-9290 (Monday-Friday, 9:00AM-5:00PM). Learn more at iddony.org
For more information on your rights in New York State, visit the Department of State’s website.