The first step to better health and well-being may be opening a door
Cynthia has been Charlie’s Care Manager for over five years, fostering a strong relationship. However, a sudden change in Charlie’s mental state strained their connection.
Cynthia observed a drastic shift in Charlie’s mood. He kept to himself, a pattern that persisted for months. His mother would deliver meals to his door, which Charlie would eat alone.
In her role as a dedicated Care Manager, Cynthia continued her visits to Charlie’s home despite the challenges. Cynthia would attempt to speak with Charlie through his door at every visit, but Charlie would only listen and not respond.
During a particular visit, Charlie opened his door to Cynthia, allowing her to enter his personal space. They engaged in a meaningful discussion about his health needs. He acknowledged he hadn’t seen a doctor since his withdrawal.
Charlie agreed to have Cynthia arrange transportation services for a medical appointment on the condition that she accompany him.
Knowing she was making progress, Cynthia talked with Charlie and his family at length about service options and living arrangements—how much fun he could have living in a group home and making friends. After considering it, Charlie gave Cynthia consent to seek housing for him.
Cynthia landed on the right solution. Charlie began to engage in activities he had long avoided, such as face-to-face conversations and seeing the doctor. Now, he is considering a new residence to meet his needs.
“We have a long way to go, but after all of these months isolated in his room, this is a small step toward the positive,” Cynthia reflected.
The Member’s name has been changed to protect their privacy.