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A woman is at a laptop holding a calendar and talking to another worman who is on her laptop screen.

May 17, 2023 Kimberly MacLeod ProvidersLeave a Comment on Timely updates as PHE ends

Timely updates as PHE ends

On January 30, 2023, the White House announced that the COVID-19 Public Health Emergency (PHE) will end on May 11, 2023. With the end of the PHE, some of the ways we have been able to work together and communicate…

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A woman's hands are holding a cell phone and texting.

May 10, 2023 Kimberly MacLeod NewsLeave a Comment on Communication changes for Members

Communication changes for Members

The COVID-19 Public Health Emergency (PHE) has ended, which means how ACA/NY works and communicates with Members will change. So here is some important information to know. Changes to Telehealth Starting May 11, 2023, Members will be required to meet…

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CCO Enrollment & Service Authorizations

May 9, 2023 Melenie Acosta ProvidersLeave a Comment on May Provider Webinar

May Provider Webinar

CCO ENROLLMENT, SERVICE AUTHORIZATIONS, AND PHE ENDING Tuesday, May 23 | 3-4:30 p.m. Please join us as we provide updates on the unwinding PHE flexibilities and resuming Medicaid recertifications. We will also cover the steps to enrolling in a CCO,…

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A teacher looks over the work that several art students are making at a table in a large room.

April 24, 2023 Kimberly MacLeod StoriesLeave a Comment on Creating “artability” among those with disabilities

Creating “artability” among those with disabilities

Member creates art space for young talent Member Erich Preis is an artist diagnosed with Asperger’s Syndrome. He believes that being on the autism spectrum shouldn’t exclude you from expressing yourself with art. A hub for creative expression Erich dreamed…

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A view of a woman in black jeans from behind carrying a grocery bag in each hand.

April 17, 2023 Kimberly MacLeod StoriesLeave a Comment on Care Manager comes to the rescue

Care Manager comes to the rescue

Member Helped While Mother Was Ill Zuleima is helping David with Core Services: Person and family support, Comprehensive Care Management, and Health Promotion. Sometimes Care Managers know their Members so well that they are there for them before they fall…

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April 17, 2023 Alexa Aiello EventsLeave a Comment on Keep Your Medicaid Benefits Intact

Keep Your Medicaid Benefits Intact

Learn about Medicaid Recertification Join the Member and Family Forum on Medicaid Recertification on Tuesday, May 16, from 6 to 7 p.m. Register Now Members of ACA/NY have Medicaid insurance, which allows them to qualify for disability services. All members…

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A provider meets with a daughter and a mother

April 12, 2023 Kimberly MacLeod ProvidersLeave a Comment on CCO Enrollment Process

CCO Enrollment Process

Have questions about the CCO enrollment process? Provider agencies are one of several referral sources for CCO services. Here is information to share when speaking with potential members. Begin at the Front Door All applicants must start by going through…

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A boy in a white tshirt faces a woman in a black tshirt outside in front of a blue sky.

April 12, 2023 Kimberly MacLeod ProvidersLeave a Comment on Service Authorization Requests

Service Authorization Requests

How are service authorization requests handled? All eligible Members who wish to receive OPWDD HCBS waiver services must receive authorization from their local Developmental Disabilities Regional Office (DDRO) before a service can be rendered. How are services authorized? Services are…

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April 11, 2023 Alexa Aiello EventsLeave a Comment on May New Member Orientation

May New Member Orientation

WELCOME NEW MEMBERS! Join the New Member Orientation on May 17, 2023 at 7pm virtually! New members and their families can attend to learn what to expect in the first 90 days of Care Management services. Topics include: What to Expect in the First…

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April 10, 2023 Alexa Aiello ProvidersLeave a Comment on April Provider Webinar

April Provider Webinar

The Life Plan Development Process Tuesday, April 25, 2023 | 3-4:30 p.m. The life plan represents a comprehensive living document created as the result of a person-centered planning process directed by the member, with assistance, as needed by a representative(s)…

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