The COVID-19 Public Health Emergency (PHE) has ended, which means how ACANY works and communicates with Members will change. So here is some important information to know.
遠端醫療的變化
從 2023 年 5 月 11 日開始，除非會員要求參加遠端醫療服務，否則會員將被要求親自與其護理經理會面。您對遠端醫療服務的請求必須記錄在案，並且完全是您的選擇。您的服務經理將解釋文檔流程，並根據您的服務類型討論您的面對面會議要求。至少，護理經理必須每年至少與您會面兩次，但根據服務類型，可能需要更多面對面的訪問。您必須親自見面參加您的年度人壽計劃會議。您可以隨時退出宣告虛擬會議。
僅允許使用Teams平臺進行虛擬會議。Facetime、WhatsApp、Google Meet 等會議應用將不再因任何原因被批准與您的護理經理會面。通過單擊服務經理發送的連結，可以輕鬆參加團隊會議。
Watch this video for instructions on how to set up a Teams meeting.
Secure Texting
Many Members rely on texting as an easy and preferred way to communicate with Care Managers. To protect your confidential health information, Care Managers are not currently able to send or receive text messages from their ACANY phones. Later this summer, ACANY will implement a secure texting platform that will allow us to open this mode of communication. Watch for an announcement. You can continue communicating with your Care Manager via email and phone.
還有更多問題？
ACANY is committed to supporting its members by sharing ongoing information about communication. As always, do not hesitate to contact your Care Manager with any questions or concerns or call the ACANY Customer Service Center at 833-692-2269.